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Sales Terms

PAYMENT METHOD

There are two payment terms enabled on our website: Credit Card and Paypal.

EXCHANGES AND RETURNS

If you want to exchange a size or colour, or to return a pair, you just have to select it below purchase line you ordered.

If you want to request an exchange or return, please take into account that:

  • It is only possible to request it on our website: https//piesanto.es
  • To request it, place the mouse pointer over "My account" section and click "login" to enter your username and password. Then, Click on "HELLO", select "My orders" and access the one where you acquired the item you want to return.
  • The maximum period to request it, it is 30 days, from the purchase date.
  • It is so IMPORTANT to specify us the RETURN REASON and It should be necessary a time interval of two hours to schedule a collection.
  • The shoes must be packed as you received them in order to prevent any damages during the journey.
  • If you request a return, you could choose between a refund for the total purchase’s amount except the shipping costs, or between a promotional code to redeem on our online shop for the total purchase's amount.
  • The Promotional Code to purchase on our online shop is indivisible, non-refundable and one-time use by the whole value. If you do not use the total amount, this remaining value will be lost. Promotional codes will not be applied retroactively. As soon as we check the perfect condition of the returned pair, we will send the Promotional Code.
  • As soon as we receive your return or exchange request, we will send you an e-mail.
  • You could send us the product to return by yourself. Please specify this in your return request. We will refund you the full purchase amount as soon as we check the perfect condition of the returned product.
    • Send it to the following address:
      PieSanto - Tienda Online
      Avenida de Novelda, 197
      03206 Elche (Alicante)
      España
  • If you prefer, you could use our free pick up service. According to your location, follow the instructions below:
    • If you live in Spain (except Canarian Islands, Ceuta and Melilla): you should specify us your available timetable for planning the collection and a telephone number as well. It should be necessary a time interval of two hours to schedule a collection. Do not worry about the returning label (the transport company will stick it when they collect the package). We will refund you the full purchase amount except the shipping costs (2,99€/pair) as soon as we check the perfect condition of the returned product.
    • If you live in Canarian Islands, Ceuta and Melilla: you should specify us your available timetable for planning the collection and a telephone number as well. It should be necessary a time interval of two hours to schedule a collection. Wait for the prepaid returning label that we will send you by e-mail. Stick it to the package and wait for the carrier. They will pick it up in the timetable that you specified. We will refund your purchase amount except 35€ (Canarian Islands departure SAD and Island Council - Cabildo - are not included).
    • If you live out of Spain: you should specify us your available timetable for planning the collection and a telephone number as well. It should be necessary a time interval of two hours to schedule a collection. Wait for the prepaid returning label that we will send you by e-mail. Stick it to the package and wait for the carrier. They will pick it up in the timetable that you specified. We will refund the amount except the shipping costs (4,99€/pair) as soon as we check the perfect condition of the returned product.

SHIPPING COSTS

Free shipping cost in Mainland Spain.

Canarian Island, Ceuta and Melilla: shipping cost include freight costs to your address and Mainland Spain departure SAD (Canarian Islands entry SAD and Island Council - Cabildo - are not included).

PRICES

VAT is included in all the prices on our website.

LEGAL REGULATIONS

These General Sales Conditions and the use of this website are subject to current Spanish regulation on the matter.

On the other hand, in case of conflict or discrepancy, the sale will be considered in Alicante and, therefore, applicable jurisdiction will fall to the Courts or Tribunals of the abovementioned capital city.

IF YOU HAVE ANY DOUBT, PLEASE CONTACT US FROM…

Monday to Thrusday, from 9:00am to 1:00 pm and from 4:00pm to 7:00 pm
Friday from 9:00am to 1:00 pm
Address: Avenida de Novelda no.197, 03206 – Elche (Province: Alicante) Spain
Tel. +34 965 449 455
E-mail: atencionalcliente@piesanto.com