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PAYMENT METHOD

There are two payment terms enabled on our website: Credit Card and Paypal.

RETURNS

We offer you two equally acceptable options to return our PieSanto products:

  • Point out the number of pairs to return.
  • Please, write down the reason and the METHOD OF RETURNING (at this point, you should point us out if you prefer to deliver the product by yourself or, otherwise, you prefer us to pick it up.
  • In the case you prefer to return the product by yourself, you will receive the full refund of your purchase as soon as we check that everything is in prefect conditions.
    • Send it to the following address:
      PieSanto - Tienda Online
      Avenida de Novelda, 197
      03206 Elche (Alicante)
      Spain
  • If you prefer our free pick up service and you live in Spain, you should only contact Tipsa (Tel.no. 966 665 105 or e-mail: elche@tipsa.com). Please, tell them your name or business name (the same one when you made your purchase), your address, e-mail and telephone number. Do not forget to point out the order’s number as a reference. It should be necessary a time interval of two hours to schedule a collection. Do not worry about the returning label (Tip-sa will stick it when they collect the package). If you live outside Spain, print your pre-paid shipping label by clicking here (link UPS), attach it to the package and wait for UPS to pick it up. If the link does not work, please contact us and we will send you the pre-paid label by e-mail.
  • We will refund you the full amount as soon as we check the perfect condition of the returned product.
  • Please, take into account that the shoes must be packed as you received them in order to prevent any damages during the journey.

SHIPPING COSTS

Free.

PRICES

VAT is included in all the prices on our website.

LEGAL REGULATIONS

These General Sales Conditions and the use of this website are subject to current Spanish regulation on the matter.

On the other hand, in case of conflict or discrepancy, the sale will be considered in Alicante and, therefore, applicable jurisdiction will fall to the Courts or Tribunals of the abovementioned capital city.

IF YOU HAVE ANY DOUBT, PLEASE CONTACT US FROM…

Monday to Friday, from 9:00am to 1:00 pm and from 4:00pm to 7:00 pm
Address: Avenida de Novelda no.197, 03206 – Elche (Province: Alicante) Spain
Tel. +34 965 449 455
E-mail: atencionalcliente@piesanto.com